Privacy Policy — ban55 Online Gaming Platform for Pakistan

1. Introduction

ban55 is an online gaming platform serving players in Pakistan. When you create an account, make a deposit in PKR, play games or contact our support team, you share personal information with us. This Privacy Policy explains exactly what information is collected, what it is used for, and how we protect it.

We wrote this policy in plain English because we want Pakistan players to actually read and understand it. Privacy policies should not require a legal degree to follow. If anything in this document is unclear after reading, please contact our support team and we will explain it to you directly.

ban55 acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your data is used, and we are accountable for keeping it safe.

2. What Personal Information We Collect

The information we collect falls into the following categories:

2.1 Account Registration Information

When you register on ban55, we collect the details you provide during sign-up. This typically includes your full name, date of birth, contact number, email address (if provided) and the payment method details you associate with your account. This information is required to create and operate your account.

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering requirements and to confirm you meet the minimum age of 18, ban55 may request identity documents. These typically include a copy of your CNIC, passport or driver's licence, and may include proof of address or payment ownership. Verification documents are handled with a high level of care and access is strictly limited.

2.3 Financial and Transaction Data

We collect records of all transactions conducted through your ban55 account — including deposits via JazzCash, Easypaisa, Raast and bank transfer, withdrawals, bonus activity, betting history and game play records. This data is necessary for account management, dispute resolution, fraud prevention and financial record-keeping.

2.4 Device and Technical Data

When you access ban55 through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system, browser type, session timestamps and approximate geographic location. This data helps us keep the platform secure and troubleshoot technical issues.

2.5 Communications Data

If you contact our support team via live chat, email or any other channel, we retain records of those communications. This is used to help resolve your issue and to improve the quality of our support service over time.

2.6 Usage and Behavioural Data

We collect data about how you use the platform — which games you play, how long sessions last, which promotions you interact with, and how you navigate the site or app. This data is used in aggregate to improve the product and in individual form where it relates to responsible gaming monitoring.

3. How We Collect Your Information

ban55 collects personal information through three main routes:

• Directly from you — when you register, complete verification, make a deposit, contact support or update your account settings.
• Automatically from your device — through cookies, log files and the technical systems that operate the platform when you visit the site or use the app.
• From third parties — such as payment processors (JazzCash, Easypaisa, Raast) who confirm transaction status, or identity verification services that help us confirm the authenticity of documents you submit.

4. How We Use Your Personal Information

ban55 uses the personal information we collect for the following purposes:

Purpose	Examples
Account operation	Creating your account, processing logins, managing your balance, handling deposits and withdrawals in PKR
Identity verification	Confirming your age (18+), verifying CNIC or passport details, completing KYC before processing withdrawals
Security and fraud prevention	Detecting suspicious login activity, monitoring for multi-account abuse, flagging unusual transaction patterns
Responsible gaming	Monitoring play patterns for signs of problem gambling, applying self-exclusion or deposit limits you request
Customer support	Responding to your queries, resolving disputes, reviewing communication history to provide context-aware help
Platform improvement	Analysing usage patterns in aggregate to improve game selection, navigation, deposit flow and app performance
Marketing (with consent)	Sending bonus offers, new game announcements, PSL betting promotions — only where you have opted in
Legal obligations	Maintaining transaction records, responding to lawful information requests, anti-money laundering compliance

5. Data Sharing and Third Parties

ban55 does not sell your personal data. We share it only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.

5.1 Payment Processors

To process your PKR deposits and withdrawals, ban55 shares relevant transaction and account details with payment partners including JazzCash, Easypaisa, Raast and bank networks. These providers receive only the information needed to execute and verify the transaction. They operate under their own privacy policies and are contractually required to keep your data secure.

5.2 Identity Verification Partners

When KYC verification is required, your identity documents may be processed by a third-party verification service. This service confirms document authenticity and checks against relevant databases. They do not retain your documents beyond what is needed for verification and are bound by strict data handling agreements.

5.3 Technology and Infrastructure Providers

ban55 uses third-party services for hosting, data storage, analytics and platform infrastructure. These providers process data on our behalf under data processing agreements. They cannot use your data for their own purposes and must follow our data handling instructions.

5.4 Legal and Regulatory Requirements

ban55 may disclose personal data where required by law or in response to a legitimate request from a competent authority — for example, in the context of a fraud investigation or anti-money laundering inquiry. We will only disclose what is specifically required and will not go beyond the scope of a lawful request.

5.5 Business Transfers

In the unlikely event that ban55 undergoes a merger, acquisition or transfer of business assets, your personal data may be transferred as part of that transaction. You would be notified of any such change and your data would remain subject to this Privacy Policy unless you are informed otherwise.

6. Payments and KYC Data Handling

Financial data is among the most sensitive information ban55 holds. All payment transactions — including deposits via JazzCash and Easypaisa, Raast transfers, bank transfers and card payments — are processed over encrypted connections. ban55 does not store full card numbers or mobile wallet PINs on its own servers.

KYC documents such as CNIC copies are stored securely with access restricted to authorised verification staff only. Documents are not used for any purpose beyond identity and age verification. Once verification is confirmed, documents are retained only for the period required by applicable financial record-keeping obligations.

If your withdrawal request triggers an additional verification review, any documents you provide during that process are handled under the same strict access controls as initial KYC documents.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. ban55 uses cookies and similar technologies to keep you logged in, remember your preferences, understand how the platform is being used and detect potential security issues.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state and security checks. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, game display options and notification preferences.
• Analytics cookies: Collect anonymised data about how players navigate and use the platform. This helps us identify what is working well and what needs improvement.
• Security cookies: Help detect and prevent fraudulent access, bot activity and suspicious behaviour patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ban55, though some features may behave differently.

8. Data Security

Keeping your personal data secure is a core responsibility that ban55 takes seriously. We apply the following security measures across the platform:

• Encryption in transit: All data exchanged between your browser or app and ban55 servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored on ban55 servers — including payment records and identity documents — is encrypted at the storage level.
• Access controls: Access to player data within the organisation is role-based. Only personnel with a specific, justified need can access account data, and all access is logged.
• Monitoring: ban55 operates continuous security monitoring to detect unusual access patterns, potential breaches or unauthorised data requests.
• Staff training: All team members with access to player data receive data handling training and are bound by confidentiality obligations.

Despite these measures, no system is completely immune to risk. In the event of a data breach that is likely to affect your rights or interests, ban55 will notify affected players promptly and take all available steps to contain and remediate the issue.

9. Data Retention

ban55 retains personal data only for as long as there is a legitimate reason to do so. The main retention periods are as follows:

• Active account data: Retained for the lifetime of your account plus a period following closure to allow for dispute resolution and legal compliance.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping requirements.
• KYC documents: Retained for the duration of the account and for a defined period after account closure.
• Support communications: Retained for up to two years from the date of the last communication in a thread, unless a longer period is needed for ongoing dispute resolution.
• Marketing consent records: Retained for as long as your consent is valid, plus sufficient time to demonstrate compliance if ever required.

When data is no longer required and there is no legal basis for continued retention, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

10. Your Data Rights

As a ban55 player, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact our support team with your registered username and a clear description of your request.

11. Marketing Communications

ban55 may send you promotional messages about bonuses, new games, deposit offers, PSL and cricket betting features, and other platform news. We will only do this if you have explicitly opted in during registration or through your account settings at a later point.

Marketing messages may be sent via SMS to your registered number or via in-platform notifications. Each marketing message will include a clear and easy way to opt out. You can also update your communication preferences at any time through your account settings or by contacting support.

Even if you opt out of marketing, ban55 will still send you essential account communications — such as deposit confirmations, withdrawal updates, security alerts and important policy changes. These are not marketing messages and cannot be disabled while your account is active.

12. Minors and Under-18 Protection

ban55 is strictly an adult platform — no one under the age of 18 may register or use any part of the platform. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered or provided personal information, we will close the account immediately and delete all associated data.

If you are a parent or guardian and believe a minor in your care has accessed ban55, please contact our support team immediately with details. We will investigate and act without delay.

13. Changes to This Privacy Policy

ban55 reserves the right to update this Privacy Policy at any time to reflect changes in how we operate, changes in applicable laws or improvements in how we communicate with players. When significant changes are made, we will display a prominent notice on the platform and update the "Last Updated" date shown at the top of this page.

Continued use of ban55 after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and may request account closure.

14. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact our support team. We are available 24 hours a day, seven days a week via live chat on the platform.

For written enquiries, you can reach us at the support email address shown in the footer of this page and within your account settings. Please include your registered username and a clear description of your privacy query so we can route it to the right team and respond efficiently.

ban55 takes privacy concerns seriously. All data-related requests are handled by staff with specific training in data protection. We aim to acknowledge your request promptly and to resolve it within a reasonable timeframe. Where a request involves complex data retrieval or legal assessment, we will keep you updated on progress.